Return and Refund Policy
At Longlifeshoe, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a comprehensive return and refund policy to guarantee your peace of mind.
Returns
If you wish to return an item for any reason, please contact our customer service team within 3 days of receiving your order. You can reach us via email at contact@longlifeshoe.com or by phone at +8809638743426. We will guide you through the return process and provide you with a return authorization number (RA#) along with detailed instructions on how to return the item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please ensure that all tags, labels, and accessories are intact. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. We will assist you in finding the right product and guide you through the exchange process.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at contact@longlifeshoe.com or +8809638743426. Our customer service team is available to assist you and address any concerns you may have.
