These Terms and Conditions for Purchases regulate the use of the website (https://old.feruzsons.com/) that sells and advertises products under the name. The sale of items through this website is carried out under the name of Long Life.
The use of the website or the completion of a purchase through it implies full acceptance of the "Terms and Conditions" described here, with Long Life shoes reserving the right to unilaterally modify them at any time, with the applicable conditions being those published on the website at any given time. If you have any questions regarding the Terms and Conditions or the Privacy Policy, you can contact us through our contact channels.
1. CONTRACT SCOPE
By using this website and/or placing orders through it, you agree to:
a. Use this website solely for legally valid inquiries and/or orders.
b. Not place any false or fraudulent orders. If it is reasonably considered that such an order has been placed, we are authorized to cancel it and inform the relevant authorities.
c. Provide us with your email address, postal address, and other contact information truthfully and accurately. Also, you expressly consent to us using this information to contact you if necessary. If you do not provide us with all the necessary information, we may not be able to process the order.
d. When placing an order through the Website, you declare to be at least 18 years old and have legal capacity to enter into contracts, especially for purchases made through the Website.
2. DATA AND MAKING A PURCHASE
To place an order, you must follow the online purchasing process and click on "Buy" or equivalent to complete the order. After this, you will receive an email acknowledging receipt of the order (the "Order Confirmation"). Additionally, you will be informed by email when the product is being shipped (the "Shipping Confirmation"). All personal data or information you provide will be processed as established in the Privacy Policy. Moreover, by making any purchase through the website, you expressly consent to the processing of all necessary information for the completion of the purchase, and it is informed that the data controller is Long Life Shoes. The data will be processed for the purpose of communicating order information. You can access your data, request rectification or deletion, oppose processing, and request limitation by sending a request to the email: contact@longlifeshoe.com
3. PRODUCT AVAILABILITY
The items offered through this website are only ones available for shipment.
4. PRICE
The prices applicable to the products are those indicated on the website at the time of the order, excluding shipping costs that will be added to the total amount of the order. Prices are detailed for each item and include VAT (Value Added Tax). Additionally, the amount of shipping costs will be indicated to the customer in detail at the time of placing the order.
Long Life shoes does not charge VAT for any order shipped outside Bangladesh. However, import duties, taxes, and fees are not included in the item price or shipping costs. Before purchasing any of our products, inquire about additional costs at your country's customs office.
5. PAYMENT
Once you have selected all the items you want to purchase, they will be added to your cart, and the next step is to process the order and make the payment. To do this, you must follow the steps of the purchasing process, filling in or verifying the information requested at each step, and you will be informed of the accepted payment methods. In any case, the choice of the payment method is made during the purchasing process on the corresponding screen at no additional cost. Accepted payment methods:
Credit or debit cards: Visa, Mastercard, and American Express. Other payment methods: PayPal.
You must notify us, if applicable, of any improper or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that we can take appropriate measures to protect you and other users. Payment providers may implement anti-fraud measures that may result in the rejection of certain types of transactions. Long Life shoes is not responsible for the application of such security policies.
6. DELIVERY
To formalize the order, it is necessary to accept the pre-established shipping method. We will send it without any undue delay and at the latest within 72 hours from the date of the order confirmation.
For the purposes of these Purchase Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" when you or a third party indicated by you acquires physical possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address.
6.1 Home Delivery:
In case of making a purchase of a lower amount, a transportation cost plus VAT will apply, specified and added at the specific time of the purchase transaction. The shipping address can be a private residence, a workplace, or any other specified address. Billing address and shipping address do not need to match. Delivery time will be 7-14 days depending on the country. Import duties, taxes, and fees are not included in the product price or shipping costs. Before purchasing any of our products, inquire at your country's customs office.
7. PRODUCT AVAILABILITY
If there are incidents regarding the supply or if products are out of stock, you will be informed immediately, and we will proceed to refund the amount of the out-of-stock product or products. At Long Life Shoes, we try to refund the corresponding amount without undue delay and, in any case, before fourteen (14) natural days have passed. The refund will be made by the same payment method used for payment. Stock availability data on the online store reflected on our website aims to be accurate but is indicative and may vary depending on purchases.
8. CUSTOMER SERVICE
For any questions, suggestions, inquiries, or complaints about the online store, you can contact the Customer Service, through any of the following means: - Email: contact@longlifeshoe.com mobile: +8809638743426 - Hours: (9:00 am to 12:00 am) The online sales Customer Service will attend to and respond to your complaint as quickly as possible and, in any case, within a maximum period of one month.
9. FORCE MAJEURE
The fulfillment by Long Life Shoes of all or part of its obligations will be suspended in the event of force majeure or fortuitous events that prevent or delay compliance. Considered as such, in particular, without limitation: war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to Long Life Shoes. Long Life Shoes will inform the customer of the occurrence, if applicable, of force majeure or fortuitous events within seven (7) days after their occurrence. If this suspension continues beyond a period of fifteen (15) days, the customer will then have the option to cancel the current order, and a refund will be processed.
10. APPLICABLE LAW AND JURISDICTION
The completion of an order through longlifeshoe.com will be governed by the provisions of Bangladesh law.
